The problem of knowing what your co-workers know
became the first American spacecraft to land on the surface of the Moon in more than 50 years. The mission, a collaboration betweenand a private firm called Intuitive Machines, can be counted a partial success: the craft did send back images even though its landing did not go to plan. Things might have gone better still if it had not been so long sincedoes have an archive of materials from the Apollo missions. Sometimes, however, knowledge is lost for good.
Some knowledge is easier to codify than other. In the 1960s Corning, a glassmaker, had developed a particularly strong glass that was christened Chemcor. Plans to commercialise this material faltered—among other reasons, it turned out that this was not a great windscreen for motorists to hit at speed—and Chemcor was put on the shelf.
The tougher task is capturing “tacit knowledge”. This is the know-how born of experience, which cannot easily be documented in the manuals and is not much thought about by those who have it.
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