We all make mistakes from time to time, but when a restaurant makes a mistake, it can have dire consequences. Here's the best way to address every restaurant mistake from lost reservations to wrong dishes to allergies and beyond — and what the restaurant owes you (or doesn't).
Darron Cardosa, also known as the Bitchy Waiter, is the voice of restaurant servers. His decades-long career in the restaurant industry and his very active social media presence have made him an expert on all things service related. He says out loud what other servers wish they could say.Darron Cardosa is a food service professional with over 30 years of restaurant experience.
Over the last 15 years, he has written more than 1,500 articles and blog posts, each and every one about the food service industry. He has written for Food & Wine, Plate, the Washington Post, and others. Darron has been seen on NBC's the Today show and CBS Sunday Morning discussing the service industry.
Sometimes, the server might bring the wrong food and you have to tell them it’s not what you ordered. It’s a make-or-break moment for that server who has to either admit their mistake or try to convince you that you did ask for a mushroom, jalapeño, pineapple pizza when you know there is no possibility of you wanting any of those toppings on a pie.
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