Here's what to do if your Prime Day mattress didn't hit the spot.
The easiest way to return a mattress to Amazon is if you haven't unpacked it, and it's still in its box. In this instance, you have up tofrom the day your mattress is delivered to request a refund. You don't have to give a reason if you don't want to. Amazon will make the arrangements for its return, and you'll get your money back shortly afterwards.
Alternatively, you can call customer service , or use live chat, and ask them directly to process your return.If you bought a mattress directly from Amazon, such as the Amazon Memory Foam mattress, returns are easier The tricky thing is if they ask you to package up the mattress for pickup. If you're mattress has uncompressed from its original state, you won't be expected to get it back in the original box: that would be kind of impossible. For this reason, we'd suggest that after you first unbox your mattress, you keep the original plastic it came in. If you then need to return it, it's pretty easy to wrap it up and secure it with tape.
Don't worry, though, they can't just tell you to go away. As long as the company sells via Amazon's platform, they have to comply with Amazon's returns policies. They'll normally either arrange for pickup or ask you to donate your mattress to a charity, as long as you contact them within 30 days of receiving the mattress.
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