HSBC down updates — Thousands of customers left furious as ‘online banking goes down’ following major bank...

Prompt: BANK SWITCHING PERKS https://www.thesun.co.

Can I claim compensation for an outage? Banks aren't obliged to pay compensation to customers if there's been an outage or if they've experienced technical issues. But you might be entitled to some money back depending on how much the disruption affected you. You'll have to present evidence of how the outage negatively affected you, including any extra costs incurred through possible late payment fees.

You can find more detail about how to complain to Santander on its website. If your bank doesn't resolve any complaint, you can take your case up with the Financial Ombudsman Service. It is an independent body which will resolve any issues based on what it thinks is 'fair and reasonable' depending on the circumstances of the case. The service can resolve your issue over the phone, by email or by post depending on what best suits you.

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