HSBC to contact customers as it issues £33,000 warning

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HSBC to contact customers as it issues £33,000 warning
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People are being urged to be on alert for various scams, some of which leave people tens of thousands out of pocket

A major bank is warning people to watch out for an impersonation scam involving buying gold and handing it over to criminals for "safekeeping". HSBC UK said it will be contacting some customers to highlight a "worrying trend" where scammers are targeting older users of its services.

Customers may be coached by criminals to lie to the bank and to answer questions in a certain way. They may be told to say the purchase is for an investment or a gift. HSBC UK emphasised that people should take note of scam warnings issued by their bank when making payments. It said the third quarter of this year saw the highest number of investment scam cases recorded over the past year, with twice as many cases in September 2024 as in the same month last year. The average amount lost to an investment scam is £33,739, it said.

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