'I would like to apologise to the customers affected, and I would urge anyone who has experienced the same to get in touch'
‘Human error’ has been blamed for Metrolink passengers being fined — even though they had paid for a ticket.
The partner of one passenger, posting on Reddit, claimed that the fine can be inaccurately issued because the machines used to check cards ‘only check if you are in the middle of a journey, and issue a fine if not’."Going through appeal, as girlfriend was fined after tapping out then having inspection coming off the platform,” they said on Wednesday .
Other passengers have reported similar issues, albeit having been checked by an inspector before they started their journey. Now, the boss of Metrolink has apologised for the ‘human error’, and urged anyone affected to get in touch and appeal their fine.
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