'There was a whole queue of around 200 of us locked inside this NCP, desperately trying to work out how to get out.'
My car got trapped in a city centre car park again. Although this time, I was trapped inside with it.
I pride myself on my swiftness in legging it out of such things, and so it was that I was among the first in the queue to get out of the car park. Only there was a problem - because the cars in front weren't moving. So what were we all supposed to do now? We all started looking around the walls, at the NCP posters, desperately trying to find an emergency contact number - there was none we could find.
I'm writing about this now because, when I got home and started to mull over my experience, it really started to bug me. What if I had been alone in that car park late at night trying to get out? In years gone by you'd have a human sat in a kiosk dealing with this kind of thing. Or at least a button that you could press to a person in a central office somewhere who could try and buzz open a glitchy barrier.
"7 minutes later a customer broke open the shutter to let customers out. NCP does have staff operating around Manchester providing cover at all times, but we understand that customers weren’t able to locate the customer service number to inform the team of the issue.
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