I just built my first mechanical keyboard. Let's just say, it took longer than expected... Here's why
discussing issues Glorious keyboards are prone to having and how to fix them, and, my friends, the lists are long. From keyboards suddenly becoming non-functional to individual keys either not responding or being sticky.that “In typical Glorious fashion, my package was lost for months…” which only reminded me of how long it took for my package to arrive .
I can understand the long shipping time, as not everyone offers one-day shipping like Amazon Prime. But frankly, I think we’ve been so spoiled by that service that we now expect everyone to do the same – even though most companies can’t afford or don’t have as many factories to accommodate such a tall order.
What’s harder to excuse is the fact that the polycarbonate switch plate I requested, which would cost customers an extra $19.99 to get, has one screw hole drilled a tad too big for all the screws that came with my kit. As a result, I’ve got a switch plate whose lower right edge isn’t properly attached to the circuit board . That doesn’t bother me too much, and it doesn’t seem to have affected performance, but I can imagine a lot of discerning keyboard enthusiasts would take issue with it.
And, while my assembled keyboard is now functioning beautifully, I also had the unfortunate task of needing to troubleshoot it because the keys weren’t responsive when I first plugged it in. The only things that worked were the volume dial and the RGB lighting. Luckily, it was a simple, albeit bizarre, fix of changing the current profile in the Glorious Core app. But, it took some internet sleuthing to find the solution.
I also have to applaud the excellent customer service. Not only is there a chatline, but the email customer service, which is still available during its chat’s off-hours, is very responsive and knowledgeable.
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