The simple advice has helped Alyx Gorman proudly navigate the finer points of office politics (and haunted her when she’s ignored them)
In this series, Guardian writers share the best advice they have received and how it has impacted their lives‘When you are saying something nice, it means you’ve left a paper trail, something they can keep, look back on and hopefully feel good about.’‘When you are saying something nice, it means you’ve left a paper trail, something they can keep, look back on and hopefully feel good about.’was barely in my 20 when I found myself thrown into the vagaries of middle management.
I don’t remember specifics of the situation that resulted in my mum’s best-ever piece of advice, but her words have stayed with me throughout my career. At the times I’ve conducted myself in ways I feel most proud of, they helped me to do it. And they’ve haunted me after some of my greatest interpersonal and professional regrets.
”, adapted to the fact that sometimes you need to say something not nice. It boils down to this: if you’re telling someone they’ve done well, say it in writing. If you’re delivering bad feedback, say it out loud. Mum gave me this suggestion around 2010, when Facebook and Twitter were toddlers, and Instagram was barely on the sonogram.
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