In the early weeks of this crisis, NHS 111 failed. Why was it made the first point of call in a pandemic, asks Labour MP Kate Osamor
The NHS 111 screening service was supposed to be our first line of defence. Already at breaking point prior to the pandemic, it has now been overwhelmed. In the first few weeks, too many people were unable to get NHS help, and consigned to suffer alone. If we want a safe and robust screening service in future, any future inquiry must surely learn lessons and lead also to a fundamental overhaul of 111.
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