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The successful candidate will be responsible for various IT duties, e.g. helpdesk administration/management, asset administration, installation, operation, and maintenance of computer systems and other technologies, such as communication systems.
Configuring hardware and software, repairing equipment, and providing daily support for computer network users and any other general duties as required by the IT Operation Manager. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.Knowledge of network security practices and anti-virus programsSolid knowledge in the administration and support of Microsoft Windows and NetworksMaintain and average ticket update of a minimum of 5 to 7 updates per day over a period of 3 months.Responsible for support and troubleshoot hardware such as desktops, laptops, printers and copiers.Project and maintain a professional image of company Information & Communication Technology during all client interactions – in line with the company Core Values. Strive to add exceptional value to all customer relationships when directly interacting with internal as well as external customers. Maintain minimum agreed levels of interaction with the various company Divisions/ Subsidiaries and Clients. Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.Maintain and support a positive working environment in the company ICT Team. Provide innovative solutions to enhance working procedures/output, and relevance of the company Information & Communication Technology Team.Our client in the agricultural/retail industry is looking for a ICT Desktop Engineer to join their team in Port Elizabeth.
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