Worrying news if you bank with Monzo 😬
Digital bank Monzo has apologised after almost half a million customers’ information was exposed to unauthorised staff.
Those affected have been advised to change their pin. In a statement, the company said: ‘We’ve fixed an issue that meant we weren’t storing some customers’ pins correctly.’ It added: ‘On Friday August 2, we discovered that we’d also been recording some people’s pins in a different part of our internal systems .The company said it deleted the information stored in this way.
‘As soon as we discovered the bug, we immediately made changes to make sure the information wasn’t accessible to anyone in Monzo.‘By 5:25am on Saturday morning, we had released updates to the Monzo apps.‘Over the weekend, we then worked to delete the information that we’d stored incorrectly, which we finished on Monday morning,’ it said.About one in five of the bank’s 2.6 million customers, or around 480,000 UK accounts, have been affected.
‘We’ve checked all the accounts that have been affected by this bug thoroughly, and confirmed the information hasn’t been used to commit fraud’, the bank added.‘If we’ve contacted you to tell you that you’ve been affected, you should head to a cash machine to change your pin to a new number as a precaution,’ the statement said.
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