Overall, drivers prefer independent shops to dealer service centers for trustworthiness and price
When it comes to repairs for unexpected issues, drivers who visited Kia or Jeep dealerships were the least satisfied, with Hyundai drivers following closely behind, according to a new survey from Consumer Reports. However, they weren't alone. On average, owners who chose dealerships were less satisfied with their experience than those who opted for an independent shop. A major contributor to that satisfaction is—well, you guessed it—price.
Read: Dealer Satisfaction On The Rise, But So Are Wait Times And Costs However, there were also some advantages to visiting a dealership. In addition to having cleaner and more comfortable facilities than independent shops, they are also able to provide loaner vehicles. Owners with newer vehicles are also more likely to take their vehicles to a dealership.
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