The departure came amid a febrile environment at Qantas headquarters, with disquiet beginning to build last week after he fronted a combative Senate hearing.
Maxine Brenner was on holidays. Antony Tyler in France. Richard Goyder at home in Perth. Even as the airline descended into chaos – a culmination of anger at poor service, high airfares and the alleged sale of thousands of seats on flights that had already been cancelled – many on the Qantas board were unprepared for Alan Joyce’s big announcement.
Even at the end, even after the board authorised the release of a statement on Monday admitting the company’s reputation had “been hit hard on several fronts” and acknowledging “service standards fell well short”, it was Joyce’s call to walk away, sources involved in the discussions said. It was time for renewal to begin with the airline’s chief financial officer Vanessa Hudson to start as chief executive on Tuesday, not November as originally announced in MayIt was a spectacular fall from grace for a businessman who, only five months ago, was feted by corporate heavyweights and political figures including Anthony Albanese as Qantas celebrated its centenary.
All this will now be handed to Hudson to fix. Standing by his side as the company’s chief financial officer, she made many of the decisions that led Qantas to the place it is now. Still, there was cautious optimism among employees that she can repair the tattered brand, after deliberately distancing herself from Joyce in recent months.
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