If you're experiencing crashes, instability, or poor performance, you should consider getting your processor replaced. Here is how to RMA an Intel CPU.
If your Intel CPU is acting up, rest easy — it’s not just you. In fact, the owners of some of Intel ’s best processors have been going through a rough time lately — and that even includes game developers. The Core i9-14900K and the Core i9-13900K have been crashing for months now, and even though Intel has been quiet on the matter, you may be able to get your CPU replaced if it’s an ongoing problem.
What you’ll need to RMA your Intel CPU Before you open a support ticket and request a replacement CPU, here are some things you should be aware of. Getting this sorted ahead of time might speed up the replacement process for you. Boxed CPU RMAs are handled by Intel, but if you have a pre-built PC, you should reach out to the company that built the PC — such as HP or Asus.
If you no longer have the box for your Intel CPU, no worries — you can find the right numbers by looking at the processor itself, as pictured below. Next, you need to open an Intel support request. You’ll be asked to make an account on Intel’s website and verify your email.
Core I9-13900K Core I9-14900K Intel Processor RMA
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