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The IT Support Administrator will be responsible for providing comprehensive 1st and 2nd line technical support to our clients staff in our clients Cape Town office. This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues.
The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.Provide 1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support ToolsAssist in maintaining and troubleshooting the organizations network systems.Assist with the basic administration and maintenance of cloud service and assets.Log user issues via the Helpdesk System and escalate too higher-level support or external vendors.Collaborate with other IT Staff to manage the support ticket workload and resolve issues.Ensure PCI compliance and POPI Compliance.Sufficient level of numeracy and high level of literacy is required Very good time management skills – able to prioritise and understand what is urgent.At least 2-3 years experience in similar role.Active Directory and Group Policy Management.Vendor certifications are advantageous. The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous.Provide 1st and 2nd Line Support for all user IT issues, both face-to-face and via Remote Support ToolsAssist in maintaining and troubleshooting the organizations network systems.Assist with the basic administration and maintenance of cloud service and assets.Log user issues via the Helpdesk System and escalate too higher-level support or external vendors.Collaborate with other IT Staff to manage the support ticket workload and resolve issues.Ensure PCI compliance and POPI Compliance.Sufficient level of numeracy and high level of literacy is required Very good time management skills – able to prioritise and understand what is urgent.At least 2-3 years experience in similar role.Active Directory and Group Policy Management.
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