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We are looking for an Enthusiastic, easily adaptable and Innovative IT Support Engineer to provide Technical Support to all branches of a National Company . The ideal candidate will be a curious, collaborative, organized, hardworking team player who is continually on the lookout for innovative ways to improve IT systems across all platforms and has an excellent track record in their field of expertise, being able to work under pressure, take initiative to perform the necessary tasks, and take ownership of what needs to be done.
Responding to technical support calls from end users of computers and software applications.Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Raising Tickets for issues that need to be escalated to the Corp IT Support Team on the Company Ticketing PlatformUpgrading and repair all Company computers as well as the Company’s LAN/WAN as and when necessary. Every reasonable effort must be made to eliminate unnecessary downtime.Ensuring that all requirements and instructions of IT Headquarters are carried out and implemented within the necessary time frames to ensure compliance with the Group Policies, Procedures, and standards.Performing any other duties required by your designated Manager.Supporting Employees with any IT challenges that may arise. Maintaining All systems security level to be compliant with the Groups standards to combat and security threats. Continuously updating all the necessary IT Inventory lists when changes are made to all and any IT related matters.Role may require overtime and weekend work when necessary.Diploma / Degree in Information Technology.Installation and Configuration of computer hardware / software / systems / networks / data backups / copiers.Monitoring and Maintaining computer systems and networksWorking experience in Google Suite & App ScriptSetting up Google Mailboxes
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