ITV boss Dame Carolyn McCall has responded to claims made by Rebecca Ferguson, who shot to fame on The X Factor back in 2010, denying there was 'arrogance' in how it handled them
ITV boss Dame Carolyn McCall has denied there was an "arrogance" in how the broadcaster handled Rebecca Ferguson 's claims of mistreatment of contestants during her time on The X Factor.
In the letter, the singer cited reasons for her complaint relating to contestants being "mentally manipulated and abused whilst having mental health problems" and being "reduced to tears due to pressure/bullying". Addressing a Culture, Media and Sport Committee on Wednesday, ITV's chief executive Dame Carolyn said they take the allegations "seriously" as the broadcaster of the show, but noted the production company behind it, Fremantle, was who she felt should have met directly with Rebecca.
Kyla Mullins added when Rebecca responded by asking if there was going to be an investigation into her concerns, ITV believed there was "nothing really for us as the broadcaster to investigate" as they felt there had been "improvements" in the areas she raised. "In 2010/2011, Fremantle would have been dealing with the day-to-day and so Sarah Clarke put that through to Fremantle because they're the producer, and said: 'Actually, if Rebecca was going to meet with anybody, it should have been Fremantle.' They're still alive and well."
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