Claire Lavezzorio is a reporter at KMGH Denver7 in Denver, Colorado.
GOLDEN, Colo. — Jefferson County 911 is using new artificial intelligence technology to provide faster and more efficient emergency responses throughout Jefferson and Clear Creek counties.At the emergency operations center , every call starts the same way.'This is Jeffcom 911. Can you hear me?' said call taker Juanita Williams. But after that, Williams has no idea what will come next.'We're here to be the calm voice in the storm of people's lives,' said Williams.
The platform can also automatically detect different languages, so there's less waiting for interpreters.'We are applying AI to understand different tones of callers, whether they're shouting or they're screaming,' said Hill.Within the next two months, JeffCom911 will also be able to program this new system to address repeat calls, moving real emergencies to the top of the queue.
AI Technology Jeffcom911 Jefferson County Emergency Operations Center
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