Thomas Cook staff say 'benefits system has failed them'
When Thomas Cook collapsed three months ago, staff like Betty Knight, who had worked as cabin crew for 12 years, thought they'd be able to fall back on the welfare system.
However, a day before the first payment was due, his claim was cancelled because he had received a one-off payment from the liquidators of Thomas Cook. He was then advised he should have applied for job seeker's allowance.Other former staff have worse stories to tell but are afraid to speak out in case it affects their benefits claims.
Eight weeks after applying, however, the claim was cancelled because she'd been sent the wrong paperwork. She's now waiting for a new application to be processed. Betty Knight is in contact with hundreds of former colleagues through Facebook and WhatsApp support groups. They are a close-knit community.
Lots of staff talk about the huge disparities between what is on offer between different job centres.
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