A former Ladbrokes employee has said the company knew about the software problem over the procedure for accepting and refusing bets
A former employee of Ladbrokes has told The Guardian that the company was aware for several months of an issue with its software systems that caused some customers to see unique “receipt” numbers, normally issued only when a bet has been accepted, on bets that had been refused by the firm’s trading department. The problem was not addressed immediately, however, due to concerns about the possible effect on profitability.
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