Advice Direct Scotland, which runs the free consumeradvice.scot service, has seen a surge in complaints from homeowners about offers to tackle botched and mis-sold spray foam insulation.
Lanarkshire residents have been urged to be on their guard against cowboy firms trying to cash in on home insulation scams by falsely claiming they have ties to consumer watchdogs.
Trading Standards Scotland made it clear that it is not working with any spray foam removal companies. Cold-callers often promise a free loft survey, then claim to detect damp or mould and suggest spray foam installation as the solution. A letter sent to homeowners refers to Trading Standards and recent media reports about spray foam mis-selling, and it implies the company has worked alongside “regulatory authorities”.
“To address this issue and ensure your property’s safety and insurability, we propose a thorough assessment.”Hazel Knowles, senior project lead for Advice Direct Scotland, said: “We have received numerous complaints from individuals contacted by traders regarding spray foam loft insulations, claiming to represent Trading Standards and offering removal services.
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