Lancashire County Council has received almost 1,200 complaints in the past year regarding its services for children and young people with special educational needs and disabilities (SEND). The council's enquiries helpline for SEND families was overwhelmed within days of launching, prompting an overhaul of the service.
Almost 1,200 complaints were made to Lancashire County Council in the space of a year about its services for children and young people with special educational needs and disabilities . The figure – an unwanted record for the authority – was racked up during the 12 months to July 2024.
In common with a nationwide trend, Lancashire has seen the number of EHCPs rocket in recent years. According to government data, there were 11,258 plans in the county council area as of January this year, compared to 7,287 in January 2020 – a 55 percent increase. The scrutiny committee heard the current figure is closer to 12,000.
Mr. Turner said that until the council has more educational psychologists, “there will still be delays in issuing and reviewing plans – and we’re very sorry that that is the case”. He explained that the demand for assessments remained “extremely high”, adding: “The number of very highly qualified people that are able to fulfil these roles is very few. Proportionately, we do need considerably more.
SEND Lancashire County Council Complaints Education Disabilities
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