Problems can take a while to sort out and require a few phone calls
I turned on the TV on Tuesday to catch the afternoon news, but I couldn’t get a “signal.” In my case, it had nothing to do with an antenna or a cable. Mine is a smart TV where everything, including broadcast and cable channels, are delivered through the internet via my home Wi-Fi network.So, I commenced a series of tests and attempted fixes, most of which didn’t work.
Whenever you’re dealing with any company that can access your network, it’s important to be sure you’re calling them directly and not a third party, so verify that the number you’re calling is really their number, especially if you find it via search. The best way to do that is to get it from their website or from a bill or other document from the company.
The next step was to see if the problem was with the internet signal itself or just the Wi-Fi network, so at her suggestion, I unplugged the Eero router from the gateway and plugged my PC directly into one of the gateway’s ethernet ports. I waited a couple of minutes for the PC to get a stable connection and did another speed test, this time getting a download speed of about 950 megabits per second , which is very close to the highest possible speed of 1,000 Mbps.
You’ll almost never get your connection’s full speed via a Wi-Fi connection, but I started seeing about 75 MBPS in rooms several feet from the nearest Wi-Fi connector, which is more than enough for any typical application, including streaming video. The problem was solved.
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