Sen. Jinggoy Estrada is asking Congress to pass a law requiring telcos and Internet service providers (ISPs) to automatically refund subscribers when they experience at least 24 hours of accumulated service interruptions within a month.
SEN. Jinggoy Estrada is asking Congress to pass a law requiring telecommunication companies and Internet service providers to automatically refund subscribers when they experience at least 24 hours of accumulated service interruptions within a month.“A refund should be in order if the service outages would accumulate to 24 hours in a month,” the senator stressed.
The remedial legislation, once enacted into law, will amend Section 20 of Republic Act 7925, otherwise known as the Public Telecommunications Policy Act of the Philippines, to include a provision mandating refund credit to a customer who experienced a service outage and disruption for an aggregate period of 24 hours or more within a month.
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