Care Quality Commission inspectors found staff were not always aware of accidents and injuries
inspectors said staff at the home did not always have time to monitor and supervise people to make sure they were safe, with one person physically assaulted and "verbal aggression" occurring a number of times.
Injuries were not always noticed by staff at the home, the watchdog added, with one resident admitted to hospital but no records about how the injury happened kept by staff. Relatives told the CQC they were frustrated over communication with the home's manager and felt complaints were not investigated or responded to.the CQC report "does not reflect the day to day life of the residents", adding the home is undergoing refurbishment."We have more than enough staff on duty at all times who provide excellent care to the residents."
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