A report says the woman burned herself cooking and had several falls due to the lack of help
The council said the woman had declined support but the investigation found this was not the caseA council has been criticised after a severely visually-impaired woman was left for 21 months without day-to-day support she was entitled to.
Despite this, no support was offered to her until April 2021. Further assessments were made, and the council finally agreed a package of support which started at the end of January 2022, the ombudsman said. The council has agreed to apologise to the woman and pay her £2,500 for the "distress and risk of harm" to which she was exposed.
Michael King, Local Government and Social Care Ombudsman, said he was "pleased" the council has accepted the recommendations he made to improve its processes.
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