Ticketmaster learned “valuable lessons” when the Taylor Swift concert tickets sale last year was disrupted by record bot traffic, the parent company will tell a US Senate committee on Tuesday. READ:
January 25, 2023 | 12:02 am
Ticketmaster has come under harsh criticism from fans and lawmakers, accusing it of having too much control over the market for concert tickets. Ms. Swift said she was “not going to make excuses for anyone” because her team had been assured multiple times by ticket sellers that they could handle a surge in demand.
“We also need to recognize how industrial scalpers breaking the law using bots and cyberattacks to try to unfairly gain tickets contributes to an awful consumer experience,” Ms. Berchtold said, calling on Congress to adopt reforms.
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