Liverpool City Council's failings left a homeless man sleeping in a car for months, an ombudsman finds.
The council "did not carry out an assessment, provide advice or take any action" before closing the case, the LGO said
The Local Government Ombudsman said Liverpool Council failed to help the man, referred to as Mr X, despite numerous attempts by him, his family and charities to resolve his case.Apologising, the council said it abided by the LGO's recommendations.said that in summer 2021, Mr X's landlord changed the locks on the home he shared with his four children while he was abroad, before letting it to someone else and disposing of his possessions.
"The council was aware at this stage that Mr X was living in his car and that on occasions, his 16-year-old son also spent the night in the car with him," the LGO said. They said on another occasion, a council response which asked Mr X for his medical details was sent to the wrong email.
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