Inside the hubs restoring high street banking and reversing the tide of mass branch closures
LLOYDS Banking Group, owner of subsidaries Halifax and Bank of Scotland is making a huge changes to services across all its bank branches.For example, this means that a Lloyds Bank customer will be able to access the same services when visiting Halifax and Bank of
Lloyds also stated that increasing its mobile app user base is a key priority, and highlighted the development of updated mobileHowever, unions have argued that the cross-brand branch access strategy is primarily motivated by cost-cutting and streamlining operations, rather than improving customer experience.
"From later this year, we'll offer customers of Lloyds, Halifax and Bank of Scotland the option to use branches of any brand for their in-person banking, alongside our apps, mobile messaging, and telephone services."are increasingly turning to online banking to manage their finances while banks and building societies look for ways to cut costs.There are still a number of ways people can access basic banking services without having to venture to another town with a branch.
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