McDonald’s worker refuses pregnant woman access to toilets for paying with vouchers not ‘real money’
A MCDONALD’S worker refused to let a heavily pregnant woman use the toilets because she was paying with vouchers, and not “real money”. Amy Williams, 26, was left on the verge of tears after being barred from the bathroom because she was using loyalty stickers to buy her coffee.
Pregnant Amy Williams was not allowed to use the toilet in a McDonald's because she was paying for her drink with loyalty vouchersCredit: Kennedy News and Mediacity centre on Monday when she suddenly needed the toilet. But as she tried to access them a male worker blocked her way and argued: “You’re not paying with real money.”in desperation to use Caffe Nero’s facilities without a problem. And the furious self-employed cleaner has now vowed to “100 per cent avoid” Maccies in the future because the customer service she received was “awful”.McDonald's has apologised and said Amy had been given "incorrect guidance" at its Canterbury restaurantAmy, from Ashford, Kent, said: “I was livid. I’m not at the stage of ‘is she pregnant or just bloated?’ “I’m full on pregnant and I wasn’t allowed to pee because I wasn’t paying with money, I was paying with a voucher.“He pointed at my bump and said ‘I understand your predicament, but you’re not paying with real money’.Amy Williams and Sam Hutchinson were “really upset” about what happened but “didn’t want to cause a scene”Desperate Amy dashed into Caffe Nero where staff happily waved her through.The couple were “really upset” about what happened but “didn’t want to cause a scene” so went to Five Guys for lunch instead.“Sam was really upset. He didn’t want to speak to the man because he would have lost his temper. “We have dignity - though I nearly didn’t. Everyone is really shocked. They’re disgusted that they would do that.”Jess Smith said: “Imagine being that much of a jobsworth to not let a heavily pregnant lady use the toilet.And Stephen Parsons said: “McDonald’s, I’d have p*ssed on the floor to be quite honest.”maddie mysteryMcDonald's store hit by coronavirus outbreak as 5 staff test positive for bugDon't shut down UK again, experts warn PM - despite fears of second waveA McDonald’s spokesperson said: “We sincerely apologise to the customer in question for their experience, and are disappointed that our customer services fell below the standards we would expect on this occasion. “Incorrect guidance was unintentionally provided, and the restaurant team have been reminded of our policies to help prevent this happening in the future. “We appreciate people bearing with us at this time while our restaurant teams work hard to ensure they are implementing the updated safety measures and policies that have been put in place to help keep our customers and our people safe.”