The owner of Los Gatos' Elements shop is getting attention after I-Team's report of an Alzheimer's patient who was charged more than $7,000 for products she didn't want. The staff at 7 On Your Side also recognized his name from several complaints they received over the past few years.
The owner of Los Gatos' Elements is under investigation following I-Team's report of an Alzheimer's patient who got charged for items she didn't want.A change of heart for the owner of a Los Gatos skincare shop. After an I-Team investigation, he is refunding more than $7,000 he charged an Alzheimer's patient for products she says she did not want.But on Tuesday, new complaints are coming in.
Donna showed us the salesman's card and a different angry customer sent his picture, so we recognized him when we stopped by Elements."Where'd he go? Oh, there he goes." Now, after the uproar that followed our report, Goldin has returned her money, canceled the loan taken out in the woman's name, and donated $2,000 to an Alzheimer's charity.Goldin also posted this apology to NextDoor: "Obviously I made a huge mistake. I take full responsibility. Apologies to the family and the Community. ...We are now reviewing all of our policies with respect to returns.
Goldin's attorney emailed, "In accordance with California law, my client has printed on its retail order form that refunds are not allowed for this store." Even though his lawyer wrote that Goldin "is not obligated to post any signs," he has now placed one at checkout in his Los Gatos shop. "I thought, well, why not just pay the $300 bucks, get this product, give my credit card number and skedaddle, you know, because I'm a diabetic," Battistella said. "And I felt like my blood sugars were getting a little low, so what I wanted to do was just get out of there."
The store's attorney emailed us that Battistella "signed documentation acknowledging Elements' no refund policy." Eight months later, he still hasn't broken the seal on any of the Elements products.
I-Team Receives New Complaints 14854165
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