The airport says it is taking 'longer than we would have liked' to respond to people.
The airport says it has contacted nearly 16,500 customers since the fire ripped through the car park on TuesdayLuton Airport says it has replied to almost 16,500 customer queries after a fire ripped through one of the car parks.There were up to 1,500 cars in the structure when the blaze broke out and many passengers have said they are still waiting to hearAPCOA parking, which manages the airport's car parks, is working with the airport to respond to customer queries.
"Although we don't have all the answers at this stage, we are working hard to provide more details as soon as possible. "We recognise this has been a distressing situation for all concerned and we would like to thank our customers for their patience and understanding."Some passengers say they have struggled to get information about their vehicles
United Kingdom Latest News, United Kingdom Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
What caused the Luton Airport fire and what happens next?More than 30,000 passengers suffer disruption to their journeys as a fire destroys a car park.
Read more »
Luton Airport vows to 'learn lessons' from car park fire as bosses defend not installing sprinklersBosses at the airport's council-run parent company said they would put measures in place after the fire, but admitted they 'never saw it coming'.
Read more »
UK holidaymakers ‘left in limbo’ after car park fire at Luton AirportBedfordshire Fire and Rescue Service said up to 1,500 vehicles were inside the car park at the time of the fire.
Read more »
UK holidaymakers ‘left in limbo’ after car park fire at Luton AirportBedfordshire Fire and Rescue Service said up to 1,500 vehicles were inside the car park at the time of the fire.
Read more »
Holidaymakers returning to Luton Airport 'left in limbo' after huge blaze tore through car parkHolidaymakers returning to Luton Airport to discover their cars had been destroyed in a huge blaze in its Terminal 2 car park have complained about being 'left in limbo'.
Read more »
Holidaymakers returning to Luton Airport 'left in limbo' after huge blaze tears through car parkHolidaymakers returning to Luton Airport to discover their cars had been destroyed in a huge blaze in its Terminal 2 car park have complained about being 'left in limbo'.
Read more »