After the easyJet plane had to undergo repairs, Mr Digance said they received no correspondence from the company. This led him and his partner to pay £1,318 for flights back to Scotland.
James Digance and his wife Margaret were due to fly back to Edinburgh,But the aircraft had suffered damage and required repair work to be carried out, forcing the airline to call off the flight.
That night, Mr Digance and his 74-year-old partner were put up in a hotel opposite the airport by easyJet but he says they received no further contact about an earlier alternative flight home. Mr Digance said his phone ran out of battery shortly after arriving at the hotel near the airport in Krakow but when he switched it on the next morning, the only correspondence he’d received from easyJet was at 5am.
He says their original flight had already been delayed by two hours before it was cancelled and believes they were left with no choice but to re-book flights themselves, given the time constraints they were under.‘The young woman sitting behind the EasyJet desk said the next flight was Monday April 17 and just laughed – we didn’t know what to do as we felt as though we had just been abandoned.
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