A man has been left 'scared' after he was 'banned' from a Trentbarton bus following a confrontation over his American Staffy assistance dog.
A man has been left "scared" after he was "banned" from a Trentbarton bus following a confrontation over his American Staffy assistance dog. Roy Brown-Lowe said he was "embarrassed" by the bus driver during the ordeal.
On a third occasion, Roy had been shopping and when he saw the bus turn up with the same driver. He said on this occasion he decided it wasn't worth even trying. The fee for non-assistance dogs on Trentbarton buses is 80p. Mr Brown-Lowe said that he showed the driver Bruce's collar, which bears the words "service dog", and lead, which bears the words "assistance dog".
A debate ensued in front of the "full" bus, says Roy, which was embarrassing. He says he was told to get off the bus but refused and the journey then continued, with him taking a photograph of the driver before getting off at his stop, in order to report her. Roy told them that Bruce had been wearing a collar, and claims at that point that he was told that if he was still unhappy that he should speak to an Ombudsman. He decided to accept the apology and leave the situation where it was.
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