Learn strategies for dealing with accusations and maintaining relationships as a manager when your team blames you for their unhappiness.
When you’re a manager, at some point, regardless of how the circumstances arise, your team will blame you for something that’s making them unhappy, whether you have control over it or not. Being accused by your team of failing them in some way induces a threat state in your brain, impairing your ability to think clearly and triggering a variety of cognitive distortions and defensive behaviors.
During a routine project review, his employee, Elena, expressed concerns about the team’s heavy workload, exclaiming: “Six months ago we laid off more than half of the team, but you never reduced the workload the way you promised. We’re all working day and night, and you don’t seem to care.”Accelerate your career with Harvard ManageMentor®. HBR Learning’s online leadership training helps you hone your skills with courses like Difficult Interactions.
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