'It's just not a nice airport'
Manchester Airport has been named the worst airport in the UK by a Which? survey. The consumer champion gathered feedback from more than 7,000 people about their experiences of flying from UK airports between July 2020 and July 2022, with Manchester’s Terminal 3 receiving the lowest customer score of 38 per cent.
According to Which? members have regularly reported over the years that the airport is “grim”. One person told Which?: “It’s just not a nice airport” while another mentioned that the layout was “poorly designed”. “Earlier this year, the whole of the travel industry then faced unprecedented challenges as travel restrictions were removed and demand returned rapidly to the market, and Manchester Airport was no different. The hugely competitive employment market and delays in training and vetting meant there were times when we were unable to keep up with passenger demand, which resulted in longer waiting times than we would like.
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