Ever get your McDonald's order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant's current automated order taker will soon be…
order mixed up at an AI-powered drive-thru? The experiment behind the fast food giant's current automated order taker will soon be coming to a close.
In the U.S., Wendy’s partnered with Google Cloud to develop “Wendy’s FreshAI" chatbot. White Castle teamed up with SoundHound AI with a goal of bringing voice-powered AI technology to more than 100 restaurants by the end of 2024. And a handful of Panera, Arby's and Popeyes locations have brought OpenCity's “Tori” voice assistant to their order lanes.
One 2023 TikTok, appears to show the drive-thru assistant place order after order of McDonald’s chicken nuggets on one car’s tab, despite the customers asking it to stop while laughing. Additional posts show an array of other mishaps — such as it adding strange extras, like ice cream with ketchup and butter, or picking up orders from other nearby cars.
The Armonk, New York-based tech company also said that it is currently “in discussions and pilots” with several other quick-serve restaurant clients interested in the automated order taker.
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