Mental health: NHS crisis lines failing to answer suicide calls

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Mental health: NHS crisis lines failing to answer suicide calls
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NHS crisis lines failing to answer suicide calls, BBC research shows

In 10 trusts, some people waited more than an hour for their call to be answered.

"I've literally been crying my eyes out and I've left a message on the answer phone and no-one's ever got back to me. Hannah says she took herself to A&E, a decision she believes may have saved her life, and was later sectioned. Former staff members at three different NHS Trusts have told the BBC that after being hired, they were not given training on assessing or supporting patients.

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