My Met Service will allow victims to use a QR code, email or SMS to give instant feedback to police.
A new Victim Voice Forum has been set up which brings together victims of crime who can feed back and help the Met improve its service
Extended hours for the Victim Focus Desk phone line, so officers and staff can provide victims with more regular updates, support and advice through each step of the criminal justice processA new Victim Voice Forum has been set up which brings together victims of crime to share their personal experiences and help the Met deliver a better service.
The announcement came as it emerged that one in three victims of crime in London was unsatisfied with the Met's level of service, according to aThe Victim Focus Desk phoneline, which provides victims with updates on their case and offers them support and advice, has been expanded since March as a result of feedback from victims, the Met said.
"Victims should always feel supported and empowered to come forward, and be given the help they need to stay engaged in the justice process once they do," she said.
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