All they wanted to do was rearrange the meal as their dad died
Martin O’Grady’s dad suddenly died on the day of his dinner reservation at the Michelin Star restaurant
He said restaurant staff at the AA Hospitality Awards’ Restaurant of the Year, said the payment was non-refundable, leaving the bereaved diner feeling ‘compelled to share his horrifying story’.However, restaurant manager Daniel Smith told Mr O’Grady criticised managers’ responses as ‘inhumane behaviour’ in a Facebook post: ‘I am doing something I’ve never done before – leaving a poor review as a result of an appalling experience at a restaurant…
‘He received a recital of nonsense about terms and conditions and that our dinner date could neither be refunded nor changed to a later date. We were not seeking a refund.
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