Millions of families set to be given pause on energy bills to help people forced to work from home
MILLIONS of families are set to get a pause on their energy bills due to the spread of the coronavirus which has meant people are now forced to work from home.The company, one of the biggest utility companies in the country, currently has around five million customers.
“Each case would be looked at on an individual basis, but additional support we could offer may include repayments made over a longer period of time, delay payment for a short period or offer alternative payment arrangements.” She told The Sun Online that it wouldn't rule out giving the delay to both people who had self-isolated, fearing they might have contracted the virus or those people who were simply working from home.The announcement comes after the Government said that as many as a fifth of employees could be off work from home as firms instruct their workers to work from home.
Energy firm bosses are said to be in regular contact with the Government as well as regulators to find the best way to support customers who may have financial difficulty due to the coronavirus outbreak, according toHigh street banks have already said they will offer mortgage repayment holidays to affected customers.
Rail firms have come under fire for only offering partial refunds to those who are told to work from home.The consumer complaints service Resolver said commuters who have a rail season ticket could be out of pocket due to the “completely unfair” rules.Customers can ask for money back, but they will not receive the full unused value of their ticket and will face having to pay an administration fee of up to £10.
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