One in five homes have not cashed energy vouchers
One in five households with prepayment meters have not cashed in their energy vouchers issued to help pay bills.
"When a voucher is not redeemed, suppliers must make at least three attempts to reach the customer, by more than one means which can include post, email and text message," it said. Figures from both PayPoint and the Post Office showed that 81% of vouchers for October and November were cashed before they expired, meaning 19% - roughly 380,000 homes - did not cash those vouchers before the November expiry date on 5 February.
Dr Elizabeth Blakelock, an energy specialist at the charity, said some people had been told to check emails for vouchers, but did not have access to the internet.
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