Why, WHY do people think jokes like that are funny?
Miss Manners: If an item doesn’t scan, please don’t say ‘I guess it’s free, then’, retail worker begsJudith Martin, known as Miss Manners, answers a question about shoppers who make bad jokes about items that don’t scan.DEAR MISS MANNERS: I have worked retail and customer service jobs for about 20 years. Whenever an item is not scanning, out comes the old joke that if it doesn’t scan, it’s free.
They really are not. And some people, instead of joking, are even being serious! If the item doesn’t scan, rather than try and get a price for the item, they want the cashier to just give it to them! No matter how much it might cost! GENTLE READER: Deep breaths. Clearly, the customer is not always right, or amusing, but there is another retail maxim that applies here, which is not to take out one’s frustrations on the customer.
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