Of the biggest providers in the UK, Sky (the owner of Sky News), Virgin Media and EE had the lowest proportion of customers who had not experienced any issues with broadband connection, at 32%, 35% and 37%
More than half of customers with Shell Energy, Hyperoptic and Utility Warehouse did not report any issues in the last 12 months.
"It's completely unacceptable that customers who have faced these eye-watering increases are also experiencing so many problems with their connection. Broadband firms need to work harder to resolve these issues and offer a better service. A Virgin Media spokesman said:"While these findings are only taken from a small sample of customers, the latest, fuller data from Ofcom shows that our customers benefit from the fastest download speeds, and customer complaints on our broadband services fell by 22% in the first quarter of this year."Sunak hints at blocking pay rises
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