Mother and daughters told 'too big' for business class
Enjoying the luxury of business class seats on an 11-hour flight back to Auckland was meant to be a treat for Renell and Tere after undergoing weight-loss surgery in the city of Bangkok.
''The staff were shouting 'too big, too big' at us repeatedly. Rows of people watched as they measured us at the check-in. It was so humiliating the way we were treated that I just broke down in tears,'' said Huhana. "We were really looking forward to flying on business class and instead we were left traumatised,'' she added.But Thai Airways said its business class seatbelts are fitted with built-in air bags which means they can't be extended. The family are still confused by this explanation.Since their traumatic experience last summer, Huhana and her daughters have been trying to get a refund from Thai Airways.
He was also confused by the actions of Thai Airways staff as ''many obese people book business class as they are unable to fit comfortably into economy class''.
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