Microsoft, Salesforce and Workday latest to centre their plans on ‘AI agents’ as technology advances
Move over, copilots: it’s time to make room for the AI agents. That has been the message from the software industry in recent days, as some of the biggest companies have lined up behind the latest idea for how to turn generative artificial intelligence into a staple of working life. Microsoft, Salesforce and Workday this week put agents at the centre of their AI plans, while Oracle and ServiceNow have also used the industry’s annual round of user conferences this month to promote the idea.
According to Microsoft’s Nadella, as AI systems like these become increasingly capable, “models themselves become more of a commodity and all value gets created by how you ground, steer and fine-tune these models with your business data and workflow”. As agents take on more of the workload, that could put companies like Apple, with its dominant smartphone platform, and Microsoft, with its desktop productivity apps, in the best place to win, said Tierney.
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