Stacey Young's flight to Gran Canaria had to return to the UK mid-flight after the pilot became ill
A mum-of-two has vowed never to holiday with TUI again after her holiday was cut 16 hours short when her flight had to make an emergency return to the UK.
On returning to the airport, passengers on the flight found out that they would not be leaving until the following day, with those who needed it put up in hotels. Sales advisor Stacey told ChronicleLive: "If the pilot was that ill, why did we travel a further two hours back to Newcastle when it was a four-hour flight to Gran Canaria? We could have flown the entire way and landed, had our holiday and everything would have been fine, and if the pilot had needed to go to hospital in Gran Canaria, he could have done that.
Despite returning to their starting point and not arriving in Gran Canaria until the following day, Stacey claims TUI has refused to pay compensation. They have cited European Regulation EC261/2004, which states that airlines may have to pay compensation when experiencing a delay of over three hours on arrival, but only if the delay wasn't caused by "extraordinary circumstances".
"If they'd just say yes, we understand that you've missed your holiday, it would have been okay. Holidays are expensive, families spend an entire year paying for them, and they're just saying nah, you get nothing."
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