'My dad had to go without heating in winter after wrong £2k power bill'
“I was constantly calling Scottish Power. One girl told me she couldn’t understand my accent and put the phone down on me. Others promised to call back but I’m still waiting.
“I then got a new complaints adviser who I spoke to on the 18th of March, 2021. He actually hung up on me as well. “We were then told that the direct debit would be £250 a month because there was an outstanding balance of more than £2000.
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