Direct debit fraud: 'My mother lost £14,000'
"I was shaking with rage and stress, I couldn't believe this had happened."
The charity says it's concerned about loopholes and a lack of transparency within the current system.means companies that use it to take payments directly from customers' bank accounts are carefully vetted.After being diagnosed with dementia in 2010, Margaret moved into a nursing home. Sue also contacted her local police force. It referred her to Action Fraud which said it was unlikely any further action would be taken."The whole thing was taking over my life. I didn't know where to go for help, I couldn't sleep. All day long I was on the internet trying to find out who else I could go to for help but there was nothing.""I explained she couldn't feed herself, she couldn't go to the bathroom on her own, she was monitored all the time.
The safeguards supposedly in place to protect vulnerable people, as well as the loopholes in the system, is something that Veronica Gray from Action on Elder Abuse says need tackling. A Lloyds spokesperson said:"We were very sorry to hear of the difficulties experienced by Ms Lee when dealing with her late mother's account. It should have been clear when her daughter contacted us in 2017 - following her mother's death - that Ms Adams would not have been in a position to arrange these Direct Debits.
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